Key Projects & Achievements
Email Platform Migration Project
Paste & Juice Company - Egypt
ERP System & IT Manager
Timeline: October 2016 (1-month duration)
Location: Egypt
Led a full-scale migration from an outdated, unreliable email service to Google Workspace. The previous platform's limitations (mailbox size, spam) impacted productivity, particularly for Sales and Customer Support.
Objectives
- Replace the insecure and unstable email system with Google Workspace.
- Ensure zero service disruption during migration.
- Complete the project within a fixed budget and strict timeline.
- Preserve historical email data and maintain all user accounts without data loss.
Key Actions & Execution
- Led end-to-end project management, coordinating internal and external (Google) technical teams.
- Assessed and backed up all email accounts in coordination with internal staff.
- Established clear communication channels and risk mitigation protocols.
- Created a buffer zone for pre-migration testing and post-migration verification.
- Conducted rigorous testing before go-live and supervised the switch in real time.
- Coordinated final validations using a checklist for every mailbox.
Results
- Migration delivered on time and within budget, with zero service interruption.
- Sales team resumed operations as planned, with no delivery failures or downtime.
- Spam issues dramatically reduced, and email storage significantly increased.
- Positive feedback from staff and leadership on the smooth rollout and improvements.
Acceptance into Service Administration
S.C. SCC Services Romania S.R.L. (2020-Current)
- Monitored and ensured accurate entry of 400+ projects and service agreements
- Improved project turnaround time by 20% through workflow optimization
- Reduced project delays by 15% with improved acceptance processes
- Enhanced decision-making speed by 25% through detailed reporting
ERP System Implementation
Paste and Juice Company - Egypt (2013-2016)
- Led end-to-end ERP implementation including database management
- Reduced sign-off times by 15% with SQL-based reporting tools
- Integrated payroll systems for 200+ employees
- Reduced project delays by 25% through risk assessments
SD Quoting Process Optimization
S.C. SCC Services Romania S.R.L. (2018-2020)
- Optimized quoting processes to improve efficiency
- Served as central point of contact for departments and suppliers
- Generated performance reports ensuring SLA compliance