Hesham Mahgoub

Project Manager | Contract Administration & Service Delivery Expert

Delivering excellence through strategic project management and optimized service delivery

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Professional Summary

Dynamic Acceptance into Service Administrator and Project Manager with over 5 years of progressive experience in managing complex service agreements, leading cross-functional teams, and supporting end-to-end project execution.

Proven expertise in stakeholder communication, process optimization, and technical project leadership. Adept at leveraging IT systems and data-driven insights to streamline operations and ensure timely project delivery.

Core Competencies

  • Contract Management
  • Project Administration
  • Stakeholder Communication
  • Process Improvement
  • SQL & Data Analysis
  • ERP Systems Management

Professional Certifications

  • Google Project Management
  • Agile Project Management
  • ITIL Foundation, Axelos
  • SQL Database Management
  • Leading Diverse Teams & Organizations
  • Successful Negotiation Strategies

Key Projects & Achievements

Email Platform Migration Project

Paste & Juice Company - Egypt

ERP System & IT Manager

Timeline: October 2016 (1-month duration)

Location: Egypt

Google Workspace Migration

Led a full-scale migration from an outdated, unreliable email service to Google Workspace. The previous platform's limitations (mailbox size, spam) impacted productivity, particularly for Sales and Customer Support.

Objectives

  • Replace the insecure and unstable email system with Google Workspace.
  • Ensure zero service disruption during migration.
  • Complete the project within a fixed budget and strict timeline.
  • Preserve historical email data and maintain all user accounts without data loss.

Key Actions & Execution

  • Led end-to-end project management, coordinating internal and external (Google) technical teams.
  • Assessed and backed up all email accounts in coordination with internal staff.
  • Established clear communication channels and risk mitigation protocols.
  • Created a buffer zone for pre-migration testing and post-migration verification.
  • Conducted rigorous testing before go-live and supervised the switch in real time.
  • Coordinated final validations using a checklist for every mailbox.

Results

  • Migration delivered on time and within budget, with zero service interruption.
  • Sales team resumed operations as planned, with no delivery failures or downtime.
  • Spam issues dramatically reduced, and email storage significantly increased.
  • Positive feedback from staff and leadership on the smooth rollout and improvements.

Acceptance into Service Administration

S.C. SCC Services Romania S.R.L. (2020-Current)

  • Monitored and ensured accurate entry of 400+ projects and service agreements
  • Improved project turnaround time by 20% through workflow optimization
  • Reduced project delays by 15% with improved acceptance processes
  • Enhanced decision-making speed by 25% through detailed reporting

ERP System Implementation

Paste and Juice Company - Egypt (2013-2016)

  • Led end-to-end ERP implementation including database management
  • Reduced sign-off times by 15% with SQL-based reporting tools
  • Integrated payroll systems for 200+ employees
  • Reduced project delays by 25% through risk assessments

SD Quoting Process Optimization

S.C. SCC Services Romania S.R.L. (2018-2020)

  • Optimized quoting processes to improve efficiency
  • Served as central point of contact for departments and suppliers
  • Generated performance reports ensuring SLA compliance

Contact Me

Get In Touch

hesham.mahgoub@bei-go.com

hesham.mahgoub66@gmail.com

(+40) 720846500

Bacau, Romania | Open to Relocation